Contact Us

Contact Form Demo

Our Email Address

isltdoing@gmail.com

Phone Number

+44 7957 250015

Social Media

ellasquare

Frequently Asked Questions

What is the process for reserving rental items?

To reserve items, first browse our catalog and select what you need. Then, submit a request for a quote. Once you receive the quote, a 30% non-refundable deposit is required to confirm and hold your reservation.

How far in advance do I need to book my rentals?

We recommend booking as early as possible to ensure availability, especially for larger events or during peak seasons. However, we can accommodate last-minute requests based on inventory availability.

Can I make changes to my order after booking?

Yes, you can make changes up to one week before your event. Please note that changes to lower-priced items are subject to availability and an additional fee of £65.

What is your policy on delivery and setup?
We have a minimum order requirement of £350 for delivery, and the fee depends on your location. Our standard delivery includes ground floor or easily accessible locations. Setup is not included in the delivery unless specifically stated.
What happens if the rental item is damaged during my event?

In the event of damage, the client is responsible for the cost of repair or replacement. For specific items like ball pits or moon bounces, a refundable cleaning deposit is taken, which covers minor damages and cleaning but not extensive damage or non-removable stains.