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1. Reservation and Deposit: At Ellasquares, reservations are confirmed with a deposit. A non-refundable 30% deposit of your total order is required to hold your items. We cannot reserve rentals without this deposit.
2. Invoice and Payment Terms: Please request an invoice only when ready to make a deposit. Invoices are due upon receipt and are valid for 2 hours. The remaining balance must be cleared one week prior to the event.
3. Order Modifications: Changes to orders are permissible up to a week before the event. However, these changes cannot involve switching to lower-priced items unless the desired items are available. A modification fee of £65 applies.
4. Delivery and Minimum Order Requirement: We require a minimum order of £350 for delivery. Delivery fees are calculated based on location and are not included in the rental price. Please note that delivery does not cover setup unless specified.
5. Delivery Policy: Our standard delivery includes ground floor or easily accessible locations. For deliveries involving stairs, elevators, or long walks, please inform us in advance. An additional fee ranging from £150 to £500 will be assessed for such complicated deliveries.
6. Payment Convenience Fee: Transactions made via credit or debit card are subject to a convenience fee.
7. Tax and Additional Costs: Our rental prices do not include taxes or delivery fees.
8. Rental Duration: All rentals are for the duration of one day unless otherwise specified.
By choosing Ellasquares for your event needs, you agree to these terms and conditions, ensuring a smooth and enjoyable experience for your special occasion.
To reserve items, first browse our catalog and select what you need. Then, submit a request for a quote. Once you receive the quote, a 30% non-refundable deposit is required to confirm and hold your reservation.
We recommend booking as early as possible to ensure availability, especially for larger events or during peak seasons. However, we can accommodate last-minute requests based on inventory availability.
Yes, you can make changes up to one week before your event. Please note that changes to lower-priced items are subject to availability and an additional fee of £65.
In the event of damage, the client is responsible for the cost of repair or replacement. For specific items like ball pits or moon bounces, a refundable cleaning deposit is taken, which covers minor damages and cleaning but not extensive damage or non-removable stains.